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  1. BASE10 Concierge
  2. General
  3. Order & Shipping

Order & Shipping

  • How do I get a replacement DNA Kit?
  • Can I return my order?
  • Can I cancel my order?
  • What payment options are available?
  • How do I track my order?
  • I sent back my DNA sample to the BASE10 lab. How long before I get my genetic results?
  • I just redeemed my Precision Medicine Program through my employer. How long before I receive my DNA kit?
  • I received an error on the Verification page while redeeming my Precision Medicine Program through my company. What happens now?
  • Can I purchase your Precision Medicine Program online?
  • How much does the Precision Medicine Program cost?
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