General

Privacy

• I forgot my password
• Is my DNA anonymous during lab processing and analysis?
• Can I give my Precision Medicine Program to someone else?
• Is there a risk of genetic discrimination among health insurers and employers?
• Does Base10 sell my genetic or personal data?

Order & Shipping

• How do I get a replacement DNA Kit?
• Can I return my order?
• Can I cancel my order?
• What payment options are available?
• How do I track my order?
• I sent back my DNA sample to the BASE10 lab. How long before I get my genetic results?

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Genetic Test

• I lost my genetic test collection instructions
• Can I take the test if I am pregnant?
• Can I take the test if I am sick?